Minimum Order and Pricing
- Minimum total order is US$ 4,000. If less than US$ 4,000 orders are subject to US$ 100, excluding shipping invoice.
- Prices quoted are based on manufacturers / suppliers prices in Bali.
- We require 50% deposit to commence the production upon receipt of the orders, and balance payment prior to completion date.
- Orders will only commence once funds have cleared into Orchid Buying Agent Bali’s account.
- Orders will be collected and undergo quality inspection once balance payment has been received into our account.
- No cancelation is accepted once production of orders have commenced.
Payment can be made by Telegraphic transfer to USD account and will be automatically converted into Rupiah account based on the exchanged rate of the day.
International bank correspondence charges apply to our bank, from US$ 25 to US$ 30. Please ensure payment is received in full amount into our account.
Production times vary according to the type and numbers of items ordered, volume of goods, variety of the manufacturers and factory’s capacity. Production times are commonly between 6 weeks to 10 weeks, and 2 weeks should be allowed for quality control and replacement any rejected goods. Most of the goods are made to order. We will advise of the specific production times of your products at the time your order is placed.
We will inspect and report on the quality of the goods and ensure that they comply with your pre-determined standards. In cases where goods fail to meet your standards, we will report to you and discuss further action to be taken. In cases where an urgent decision is required, we will take into consideration all known facts and make a decision as to whether to accept or reject the products and advise you accordingly. As best as possible, we act as your eyes and ears, helping to make sound decisions on your investment. In all cases, we will endeavor to give detailed information of any products deemed to be suspect before accepting or rejecting the products.
Our fees are 15% of the total invoices from the manufacturers. The fee is for the work conducted on your behalf such as product sourcing, the placing of orders, following up of the orders and quality control.
Customers who request samples will be charged a sample fee and freight cost. Commonly, a master sample cost will be charged at 2 to 3 times the production price; prices will of course be revised for the product itself. Further details will be checked with the manufacturer.
Delivery and Warranty
As a representative agent for your orders made trough us, we do our very best to take care of your orders. However, we are unable to guarantee the order once it has been dispatched and shipped. Shipping insurance will be your responsibility but we are able to help you arrange this. Normally, insurance will be 2% of value of the goods.
In the event that damaged products are received; please send us notification of damages within 48 hours of receiving the goods, along with photographs. We will need this to begin the insurance claim process, which can take 4 weeks.
Insurance is available on all goods and is calculated at 2% of the total invoice value. The policy covers any damage caused to goods during shipping. The policy only covers the value of goods being shipped, not costs associated with shipping or the cost of reshipping replacement items.